PRIVACY POLICY

Last updated: August 14, 2026

This Privacy Policy describes how Jinhua Aitong Trading Co., Ltd., operating the Virqena brand (“Virqena,” “we,” “us,” or “our”), collects, uses, discloses, and otherwise processes personal information when you visit virqena.com, make a purchase, contact us, subscribe to our emails, or otherwise use our services.

For purposes of this Privacy Policy, Jinhua Aitong Trading Co., Ltd. is the business responsible for the operation of the Virqena website and the processing of personal information as described in this Policy.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

SECTION 1 – INFORMATION WE COLLECT AND HOW WE USE IT

When you purchase something from our store, we collect personal information that you provide as part of the buying and selling process. This may include:

• Your name;

• Billing address;

• Shipping address;

• Email address;

• Telephone number;

• Payment and transaction information;

• Order details.

When you browse our store, we may automatically collect certain information about your device and use of the website, including:

• IP address;

• Browser type;

• Operating system;

• Device information;

• Pages and products viewed;

• Referring website;

• Interactions with our website.

We may use your information to:

• Process and fulfill orders;

• Process payments, refunds, and returns;

• Provide shipping and order updates;

• Respond to customer service requests;

• Prevent fraud and unauthorized transactions;

• Maintain the security of our website and services;

• Improve our website, products, services, and customer experience;

• Maintain business, financial, tax, and transaction records;

• Comply with applicable laws and regulations;

• Send marketing communications where permitted by law.

Email Marketing

If you subscribe to our email list or otherwise provide permission, we may send you emails about our store, products, promotions, special offers, and other updates.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or by contacting us at:

support@virqena.com

You may continue to receive non-promotional communications relating to your purchases, account, shipping, refunds, returns, or customer service requests.

SECTION 2 – CONSENT AND YOUR CHOICES

When you provide personal information to complete a transaction, verify your payment method, place an order, arrange delivery, request a return or refund, contact customer service, or otherwise use our services, we may process that information for the applicable purpose.

Where consent is required by applicable law for a secondary purpose, such as certain forms of marketing, we will request your consent or provide an opportunity to decline.

Withdrawing Consent

Where our processing is based on your consent, you may withdraw that consent where permitted by applicable law.

To withdraw consent or request that we stop sending marketing communications, you may:

• Use the unsubscribe link included in a marketing email; or

• Contact us at support@virqena.com.

Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal.

SECTION 3 – DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information when:

• Required by applicable law, regulation, court order, subpoena, or other legal process;

• Necessary to enforce our Terms of Service or other agreements;

• Necessary to investigate or prevent fraud, illegal activity, security incidents, or misuse of our services;

• Necessary to protect our rights, property, customers, or others;

• Necessary to provide products or services requested by you;

• Our business is involved in a merger, acquisition, restructuring, financing, bankruptcy, sale of assets, or similar business transaction.

We may also share personal information with service providers that assist us with activities such as:

• Payment processing;

• Order fulfillment;

• Shipping and delivery;

• Website hosting;

• Analytics;

• Advertising and marketing;

• Email communications;

• Customer support;

• Fraud prevention;

• Security;

• Other business operations.

We do not sell personal information in exchange for money.

However, certain advertising or analytics activities may be considered a “sale,” “sharing,” or targeted advertising under some privacy laws. Where applicable, you may have rights relating to those activities as described in the Your Privacy Rights section below.

SECTION 4 – SHOPIFY AND PAYMENT PROCESSING

Our store is hosted by Shopify Inc. Shopify provides the ecommerce platform that allows us to sell our products and services to you.

Shopify may collect and process personal information when you visit our store, make a purchase, use Shopify-powered services, or otherwise interact with our website.

Your information may be stored and processed through Shopify's systems, databases, applications, and service providers. Information may be transferred to or processed in countries outside your country of residence, including Canada and the United States.

For more information about how Shopify handles personal information, please review Shopify's applicable privacy policies.

Payment

Payments may be processed through payment services made available at checkout.

Payment providers may collect information such as:

• Billing details;

• Payment card information;

• Transaction details;

• Fraud-prevention information.

Payment providers process this information according to their own privacy policies and security requirements.

We generally do not directly store your complete payment card number.

SECTION 5 – THIRD-PARTY SERVICES AND LINKS

Third-party service providers used by us may collect, use, store, or disclose personal information to the extent necessary to perform the services they provide.

These providers may include:

• Payment processors;

• Shipping and fulfillment companies;

• Fraud-prevention and security services;

• Website hosting and technical service providers;

• Customer support platforms;

• Email marketing providers;

• Analytics providers;

• Advertising platforms;

• Social media platforms.

Some providers may be located in a different jurisdiction from you or us. As a result, your personal information may be processed in countries or regions with privacy and data protection laws that differ from those in your jurisdiction.

We recommend reviewing the privacy policies of relevant third-party providers to understand how they handle personal information.

Links

Our website may contain links to third-party websites or services.

When you follow a third-party link, you leave our website. We are not responsible for the privacy, security, content, or practices of third-party websites or services.

We encourage you to review the privacy policy of any third-party website before providing personal information.

SECTION 6 – SECURITY

We take reasonable administrative, technical, and organizational precautions designed to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

These measures may include:

• Encrypted connections;

• Restricted access;

• Fraud monitoring;

• Secure service providers;

• Payment-industry security practices.

However, no method of transmission over the internet or method of electronic storage is completely secure. We therefore cannot guarantee the absolute security of personal information.

If you maintain an account with us, you are responsible for keeping your account credentials and passwords confidential.

SECTION 7 – COOKIES AND TRACKING TECHNOLOGIES

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate, secure, and improve our website.

These technologies may be used to:

• Keep items in your shopping cart;

• Remember website preferences;

• Enable account and checkout features;

• Understand how visitors use our website;

• Measure website and advertising performance;

• Prevent fraud and improve security;

• Support relevant advertising;

• Improve our products and customer experience.

Some cookies are necessary for the website to function. Other cookies, such as analytics or advertising cookies, may be subject to additional requirements depending on your location.

You may control or disable cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality of parts of the website, including shopping cart, account, or checkout features.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

SECTION 8 – AGE OF CONSENT AND CHILDREN'S PRIVACY

By using this website, you confirm that you are at least the age of majority in your state, province, country, or jurisdiction of residence, or that you are using the website with appropriate authorization where permitted by law.

Our products and services are not intended for children under the age of 13, or any higher minimum age required by applicable law.

We do not knowingly collect personal information from children below the applicable legal age.

If you believe that a child has provided us with personal information, please contact us at:

support@virqena.com

SECTION 9 – YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you;

• Request correction of inaccurate personal information;

• Request deletion of personal information;

• Request a copy of certain personal information;

• Object to or restrict certain processing;

• Withdraw consent where processing is based on consent;

• Opt out of certain marketing communications;

• Opt out of targeted advertising or certain forms of data sharing where applicable;

• Submit a complaint to an applicable data protection authority;

• Appeal a decision relating to a privacy request where applicable.

To exercise an applicable privacy right, please contact us at:

support@virqena.com

We may need to verify your identity before processing a request.

Certain requests may be limited by applicable legal exceptions, recordkeeping obligations, fraud-prevention requirements, transaction requirements, or other legitimate business needs.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

SECTION 10 – DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Complete transactions;

• Fulfill and deliver orders;

• Process refunds and returns;

• Provide customer support;

• Maintain business, tax, accounting, and financial records;

• Prevent fraud;

• Resolve disputes;

• Enforce our agreements;

• Comply with legal and regulatory obligations.

The applicable retention period depends on the type of information, the purpose for which it was collected, and applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

SECTION 11 – INTERNATIONAL DATA TRANSFERS

Personal information may be transferred to, stored in, or processed in countries outside your country of residence.

Those countries may have privacy and data protection laws that differ from the laws in your jurisdiction.

Where required by applicable law, appropriate safeguards will be used in connection with international transfers of personal information.

SECTION 12 – CHANGES TO THIS PRIVACY POLICY

We may update or modify this Privacy Policy from time to time.

Changes will take effect when the revised Privacy Policy is posted on this website.

The Last updated date at the top of this page indicates when this Privacy Policy was most recently revised.

If we make material changes, we may provide additional notice where required by applicable law.

We encourage you to review this Privacy Policy periodically.

If our business is acquired, merged, reorganized, or sold, personal information may be transferred to a new owner or relevant parties as part of the applicable transaction, subject to applicable law.

SECTION 13 – QUESTIONS AND CONTACT INFORMATION

If you would like to:

• Access, correct, update, or delete personal information;

• Submit a privacy request;

• Withdraw consent where applicable;

• Register a privacy-related complaint;

• Ask a question about this Privacy Policy; or

• Request more information about our privacy practices,

please contact us at:

Email: support@virqena.com

Company Name: Jinhua Aitong Trading Co., Ltd.

Company Address: Room 113B, Jinhua E-commerce Entrepreneurship Park, No. 1938 Dongshi North Street, Xinshi Subdistrict, Wucheng District, Jinhua, Zhejiang, China

Contact Number: +86 18607311494

Please do not send passwords, complete payment card details, or other highly sensitive information by email.