Shipping & Delivery
At Virqena, we aim to provide reliable shipping options wherever possible. We ship orders to customers in many countries and work to make the delivery process clear and convenient.
Order Processing
Orders are processed after payment and order details have been confirmed.
Processing times may vary during weekends, public holidays, promotional periods, or periods of high order volume. Once your order has been packed and dispatched, you will receive a shipping confirmation email containing your tracking information.
Please make sure your shipping address and contact information are complete and accurate before placing your order. Virqena is not responsible for delays or delivery issues caused by incorrect or incomplete information provided at checkout.
Shipping Time
Estimated delivery times depend on the destination, shipping method, local carrier, and customs processing.
Delivery estimates are provided as a guide only and are not guaranteed. Delays may occur due to:
Customs inspections or clearance procedures;
Public holidays or peak shopping periods;
Weather conditions;
Local carrier disruptions;
Incorrect or incomplete delivery information;
Events outside the reasonable control of Virqena.
We cannot control customs processing times or additional delivery delays after a parcel has entered the destination country.
International Customs Fees
International orders may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country.
These charges:
Are not included in the product price or shipping fee;
Are determined by the destination country’s customs authority;
Are the responsibility of the recipient.
Virqena does not collect or control these charges and cannot predict the amount that may be applied.
We recommend contacting your local customs office before placing an order if you are unsure about possible duties, taxes, or import requirements.
Customs duties, import taxes, and related fees are non-refundable.
Refused or Unclaimed International Orders
If an order is refused, rejected, or left unclaimed because customs duties, import taxes, or other charges were not paid, the parcel may be returned, held, or abandoned by the carrier or customs authority.
Virqena is not responsible for parcels that are abandoned, destroyed, or otherwise not returned to us.
When a refused or unclaimed parcel is returned to Virqena, any approved refund may be reduced by the original shipping charge, return shipping costs, customs charges, handling fees, or other expenses incurred during the return process.
Order Tracking
Once your order has been dispatched, you will receive an email containing a tracking number or tracking link.
Please allow some time for the carrier’s tracking system to update after the shipping confirmation email has been sent.
Tracking information may occasionally show limited updates while an order is:
In international transit;
Awaiting customs clearance;
Being transferred between carriers;
Moving through the destination country’s postal network.
Delayed or Missing Orders
If your tracking information has not updated for an extended period or your order has not arrived within the expected delivery window, please contact us at:
support@virqena.com
Include your order number and the email address used when placing the order so our customer care team can assist you.
Contact Us
For questions about shipping, tracking, customs, or delivery, contact:
Virqena
Email: support@virqena.com